Ecobank sends important message to customers over service disruptions
Ecobank
Published By: Kazeem Ugbodaga
By Kazeem Ugbodaga
Ecobank Nigeria has issued a notice to customers regarding fluctuations in its interbank funds transfer service, which may result in delayed transactions.
The bank reassured its customers that efforts are underway to resolve the issue and that all affected transactions will be processed as soon as the service is restored.
In a statement, Ecobank acknowledged the inconvenience caused and emphasised its commitment to minimising disruptions.
“We are working diligently to resolve this issue and ensure normal service delivery,” the statement read.
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The bank also noted that other electronic banking services remain fully accessible, allowing customers to continue enjoying a seamless banking experience.
To assist customers during this period, Ecobank encouraged the use of its live chat feature on ecobank.com and provided an email address, assist@ecobank.com.
The bank reiterated its dedication to providing reliable financial services across its platform, thanking customers for their understanding and patience.
As Africa’s leading Pan-African bank, Ecobank assured customers of its commitment to addressing their concerns promptly while delivering innovative and customer-centric solutions.
The bank concluded with an appeal for continued trust as it works to resolve the current challenges.
