Car hailing service provider, Uber, has strengthened its security features, including audio recording, which “allows drivers and riders to record their trips’ audio with their mobile devices in the event of a safety incident.”
Also, announced was the In-App Emergency Button: With the push of a button in the app, users can connect directly to private emergency services and security responses when needed through a third-party private security supplier. Uber also introduced Flex Pay, which enables drivers across the country to access their earnings more frequently .
Rather than receiving their earnings once a week, drivers will now be able to opt in to receive their earnings every day, enabling them to meet their personal obligations in a more timely manner.
In addition, Uber revealed Upfront Destination and Upfront Fares, which give drivers more visibility over the destination of a trip request and the expected fare, respectively.
The company said these details would help drivers decide whether to accept a trip request. Upfront Destination and Fares help drivers see how much they will make and where they will be going before they opt to accept a request. The amount drivers see upfront is calculated using several factors, including base fares, estimated trip length and duration, pickup distance, and surge pricing. Both these features have been rolled out to drivers across all products nationwide.
Speaking in Victoria Island, Lagos, Country Manager, Uber Nigeria, Tope Akinwumi said since it made entry into Nigeria in 2014, the company has remained steadfast in its commitment to providing drivers who operate independently on the platform with sustainable earning opportunities and has significantly invested in key safety measures. “Safety is a critical matter for Uber, leading the company to prioritise new ways to enhance safety for riders and drivers and that explains why we added several safety features to our platform, including Audio Recording, Real-Time ID checks, Rider Verification, and an in-app Emergency Button.
“Uber remains committed to supporting the drivers who operate on the App, enhancing safety measures, and fostering an environment where excellence thrives.”
“Earners are at the heart of our business and we have a comprehensive approach to taking their feedback on board. This leads us to constantly innovate to develop solutions that enhance their experience while operating on the platform. We are therefore pleased to roll out these new features that will give drivers improved choice over the trips they opt to take daily on the platform.”
