LAGOS – Zenith Bank Plc, has reassured its customers of improved services following recent infrastructure upgrades.
The bank in the statement made available to Daily Independent, also apologised for the service disruptions experienced across its e-channels during the upgrade period.
The bank while clarifying that significant progress have been made with the upgrade, stated that the glitches were a result of routine information and technology maintenance, which is essential for optimising service delivery.
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The major financial services provider in Nigeria and Anglophone West Africa, emphasised its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
The bank, however, expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank”
